Thank you for shopping with Precious Liquid. We want every bottle to reach you safely and every purchase to feel right. Please read our shipping and return terms below.
Shipping Policy
Free Standard Shipping
We offer free standard shipping on all orders, for every customer, with no minimum purchase required.
Express Shipping
Need it sooner? Express shipping is available at checkout. Express shipping is not free: the cost is calculated and shown at checkout based on your location and the size of your order, before you pay.
Order Processing
Orders are processed within [1–2] business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. Once your order ships, you will receive a confirmation email with your tracking number.
Delivery Times
Delivery times are estimates and begin once your order has shipped:
- Free Standard Shipping: [3–7] business days.
- Express Shipping: [1–3] business days.
Carrier delays, weather and peak holiday periods can occasionally extend these times. Precious Liquid is not responsible for delays caused by the carrier once a package has left our facility.
Shipping Restrictions
Fragrances contain alcohol and are regulated by carriers as limited-quantity hazardous materials. Because of this, some products may only ship by ground, and certain destinations (such as P.O. boxes, APO/FPO addresses, or locations outside our service area) may have limited shipping options or longer delivery times.
Address Accuracy
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible; we will do our best to update it before the order ships.
Lost, Stolen or Damaged Packages
If your package arrives damaged, or a bottle has leaked or broken in transit, contact us within [48 hours] of delivery with your order number and photos of the package and product. We will arrange a replacement or refund. For packages marked as delivered but not received, please check with neighbors and your local carrier first, then contact us and we will help open a claim.
Return Policy
30-Day Returns
You may return eligible items within 30 days of the delivery date for a refund.
Eligibility
To be eligible for a return, the item must be:
- Unused and unopened, in its original condition.
- In its original packaging, with the box, seal and cellophane wrap (if applicable) intact.
- Accompanied by your order number or proof of purchase.
Items Not Eligible for Return
For hygiene and quality reasons, products that have been opened, sprayed, tested or used cannot be returned. This includes any item with a broken seal or removed cellophane. Items returned in a used or opened condition will be sent back to the customer and will not be refunded.
How to Start a Return
- Email us at sales@preciousliquid.com within 30 days of delivery with your order number and the item(s) you wish to return.
- We will reply with return instructions and the return address.
- Pack the item securely in its original packaging and ship it back. We recommend a trackable shipping method, as we cannot be responsible for returns lost in transit.
Return Shipping Costs
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect. Original shipping charges (including express shipping fees) are non-refundable.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within [5–10] business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
If you would like a different item, please return the original (following the steps above) and place a new order.
Contact Us
Questions about shipping or returns? We are happy to help.
Email: sales@preciousliquid.com
Precious Liquid reserves the right to update this policy at any time. Changes apply to orders placed after the update is posted.