Effective Date: April 2, 2026
At Precious Liquid, we take pride in the exceptional quality and craftsmanship of our luxury fragrances. We want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our return and refund policy below to ensure a smooth and transparent process.
This policy applies to all purchases made directly through the Precious Liquid website.
1. Return Window and Eligibility
We accept returns and exchanges within 30 days of the delivery date [1]. To be eligible for a return or exchange, the following conditions must be met:
Condition of the Product: The fragrance must be in its original, unopened, and unused condition. The protective seal, cellophane wrapping, and all original packaging (including branded boxes, caps, and pamphlets) must be completely intact [2].
Proof of Purchase: A valid receipt, order number, or proof of purchase from the Precious Liquid website is required.
Promotional Items: Any free gifts or promotional items received with the purchase must also be returned in their original, unopened condition. If promotional items are not returned, their retail value will be deducted from the refund amount [2].
Please Note: Due to health, safety, and hygiene reasons, we cannot accept returns or offer refunds on any fragrances that have been opened, sprayed, or used, even if only once [2].
2. Non-Returnable Items
The following items are considered final sale and are not eligible for return or refund:
Opened or used full-size fragrance bottles.
Discovery sets, sample vials, and travel sprays [2].
Gift cards.
Items purchased from unauthorized third-party retailers or boutiques. (If you purchased a Precious Liquid product from a retail partner, please refer to their specific return policy).
3. How to Initiate a Return
To start the return process, please follow these steps:
Contact Customer Service: Email our support team at [Insert Customer Service Email] within 30 days of receiving your order. Please include your order number, the name of the item(s) you wish to return, and the reason for the return.
Receive Authorization: Our team will review your request. If your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Package the Item: Carefully package the unopened fragrance in its original shipping box or a sturdy alternative to prevent damage during transit. Include the RMA number and original packing slip inside the box.
Ship the Item: Ship the package to the address provided by our customer service team.
Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., you received the wrong item or a damaged product). We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Original Shipping Costs: Please note that original shipping fees are non-refundable [2]. If you receive a refund, the cost of the original shipping will be deducted from your total refund amount.
5. Damaged or Defective Items
We take great care in packaging our luxury fragrances. However, if your order arrives damaged or defective, please contact us immediately at [Insert Customer Service Email] within 48 hours of delivery.
Please include your order number and clear photographs of the damaged item and the shipping box. We will work with you to provide a replacement or a full refund as quickly as possible [2].
6. Exchanges
If you wish to exchange an unopened, eligible item for a different fragrance, please follow the standard return process outlined in Section 3 to return your original item for a refund, and place a new order for the desired fragrance on our website.
7. Google Merchant Center Compliance
This policy is designed to comply with Google Merchant Center requirements, ensuring transparency and fairness for all our customers.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us:
Email: sales@preciousliquid.com
Phone:
Business Hours: 9am – 5pm