Client Services
Frequently Asked Questions
Orders
How do I amend an order after placing it?
For assistance with an existing order, contact Client Services.
Can I track my order?
Use the Order Tracking page with your order number and billing email.
Shipping
Where do you ship?
Enter your delivery address at checkout to see whether shipping is available, or visit Shipping & Returns.
How much does shipping cost?
Available methods and their costs are calculated at checkout before payment.
Returns and refunds
Where can I find return information?
Visit Shipping & Returns.
Where can I find refund information?
Refund terms are set out in the Refund Policy.
Fragrance discovery
Do you offer a way to discover the fragrances?
The Discovery Set is the guided first experience of the House.