Client Services
Client Services
Contacting us
Questions about an order or the House can be sent to the address below. If your message concerns an order, include the order number.
Orders and amendments
Signed-in customers can review their order history from Account → Orders. For assistance with an existing order, contact Client Services.
Shipping
Available methods and costs are calculated at checkout. Additional guidance is available under Shipping & Returns.
Returns and refunds
Return guidance is available under Shipping & Returns. Refund terms are set out in the Refund Policy.
Tracking an order
Use Order Tracking with your order number and billing email.